Clients and website visitors may establish a secure chat line with a company representative, in order to secure immediate customer service.
Some of the features and capabilities of our service include:
EMG Live Chat lets you observe, in real time, what your website visitors are doing; what pages they are visiting; and the page sequence that they follow. We also let you see whether they arrived via a search engine, and what keywords they used to get to your website, as well as many other important data.
EMG Live Chat lets you proactively send invitations to website visitors to initiate a chat, or to use the Dynamic Invitations system so that invitations are sent according to the guidelines that you define for each invitation. These may be based on the time a user has spent on your website; the current page s/he is on; the country of provenance; or search engine keywords used to reach your website.
Operator and permissions management is very simple with EMG Live Chat, since we enable independent permissions for each operator or specific profile, for example Administrator, Supervisor or Operator. Additionally, you may enable or disable permissions to see application-generated information, including reports, tool configuration, and access controls, among others.
EMG Live Chat lets you login whenever you want to the reports module. Here, you'll find reports on website usage, chat requests, user locations, and most popular keywords, among other data.
EMG Live Chat will automatically change the Chat Button status from Online to Offline, according to agent availability and the service hours you have specified.
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